Refund and Returns Policy
WYN Distribution is a small passionate team (based in Bellingham, WA) dedicated to helping you find all of your smoking essentials
Shipping Times and Shipping Speed
Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out ground via UPS/USPS (excluding Alaska). We offer a variety of shipping speeds via UPS for additional fees.
Items Broken in Shipping
ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between WYN Distribution and the customer.
Broken packages must be photographed and documented before a return package will be sent out.
WYN Distribution must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.
Shipping to Alaska
We ship to Alaska via Lynden Transport.
Some Alaskan customers like to shop at our warehouse (~1.5 Hours from SeaTac Airport) and add our order to their pre-existing shipment.
If you place your order online, we can drop those boxes off at Lynden Transport.
We can work with any other shipping carrier that you would prefer as well, additional costs may occur.
Wholesale Only
We only work with B2B (Business to Business)
New customers must include their Business EIN before placing an order
If we are unable to verify your business, your order will be voided.
We cannot ship to a PO box.
We do not ship to apartments or residential homes unless approved by management.